FREQUENTLY ASKED QUESTIONS
Booking
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Log in to your account (see ‘How do I sign in to my account’) then:
Select Timetable from the main menu.
Select the date and time you would like to book.
OR
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Follow this link
Or
The My Dashboard link on the confirmation email.
Or
The sign into your account button on the:
Hackney booking page
Stratford booking page
Bermondsey booking page
Peckham booking page
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To make a multiple booking you will need to book via the calendar page of the specific sauna location:
Hackney booking page
Stratford booking page
Bermondsey booking page
Peckham booking page
Find the session you would like to book
Use the quantity drop down box to select the number of guests
Continue with the booking process.
Once you have made a multiple booking the booking will show in your account on the Timetable.
The quantity of bookings is not confirmed on the email confirmation or reminder email.
You can view your multiple bookings by:
Signing into your account
Selecting time table from the menu
Selecting the date and time of the booking you wish to view
The number of bookings is located at the top of the booking details page will be Booking [number of bookings]
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NoReply LegitFit
Until the branding for community sauna is updated emails regarding your account and bookings for Bermondsey will be titled NoReply LegitFit and will have the Legit fit branding colours and logos.
Who is LegitFit?
The new booking platform is provided by our friends at Legitfit, a booking software company.
How Do I Turn On/Off Notifications?
Sign in to your account.
Select the person icon in the top right corner or the cog symbol to the bottom right of the menu.
Select Notifications.
Turn on or off as desired.
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If you have a Multiple Booking - please read the ‘Multiple Booking Cancellation’ section in the accordion. Otherwise:
How Do I Cancel My Booking?
Sign in to your account.
Select Timetable from the main menu.
Select the relevant date and time.
Select the booked session you would like to cancel.
Select cancel.
If I Cancel My Booking Will I Receive a Refund?
If you can no longer attend your booking, you can cancel up to 24 hours before the session start time and receive a full refund.
Any later than that and we are unable to issue a refund or reschedule the session.
Refunds can take up to 5 working days depending on your bank.
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Multiple bookings can only be cancelled individually.
Cancelling one booking does not cancel all multiple bookings
If you would like to cancel the bookings you will need to cancel them one by one by :
Signing into your account
Selecting time table from the menu
Selecting the date and time of the booking you wish to view
Selecting the booking you want to cancel from the drop down list titled Booking [number of booking] at the top of the booking details page.
Select cancel
Then repeat the process of selected the next Booking [number of booking] at the top of the booking details page and cancelling the booking
Repeat this until all session are cancelled
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How Do I Join the Waiting List?
When a session is fully booked you will be given the option to join the waiting list.
NB: You will not be charged to join the waiting list
How Will I Know When a Space Becomes Available?
If a space becomes available you will receive an email with a link to book the session.
The waiting list works on a first come, first served basis.
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Each session is 60-90 minutes long with half an hour site clean in between.
If you arrive late to the session, you will be let in but you will lose that amount of sauna time.
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Please bear in mind that different gift cards are redeemable for sauna sessions or memberships, in specific locations. There are three different types of gift cards:
Hackney and Stratford ( gift cards for these locations are only redeemable from the 20th of December)
Bermondsey
Peckham
You are only able to redeem the sessions in the location specified on the card.
Please, email giftcard@community-sauna.co.uk with your code and email address to redeem your sauna.
Please note, we do not send out physical copies of Gift Card.
You can request a physical card on site showing your receipt and
you will have a printable certificate made available to you after order. -
Packages can be found in the main menu under products and packages
What are Packages
Packages work like coupons
You can purchase packages and use these as a service at check out to book a session.
If you have a valid package for the session you are booking, you will be automatically promoted at checkout to use that package.
Group Hire
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You can book up a five person private sauna at selected sites, for £110 via our Booking page.
The five person private sauna will only be available to your group. Please be informed that the sauna itself is placed in the main sauna area (does not have a private area) and facilities (toilets, showers, cold plunges) are shared with the other guest.
There is only one 5 person sauna available for private bookings at any one time.
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The Lunar Lodge/Saunaverse
£450 for 90 minutes Tuesday - Thursday
£500 for 90 minutes Friday - Sunday
Max 22 people (20 people is the preferred capacity for comfort)
Private showers and plunges
We ask that you stick to your private sauna and facilities for the duration of your booking.
How to Book
These bookings are for private bookings only. Please ensure you read the Group Policy below before contacting us with your enquiry.
If you are interested to run an event or offer treatments in our sauna please contact Grace grace@community-sauna.co.uk
Please contact us at info@community-sauna.co.uk with the following information:
Event description (celebration/corporate/event)
Preferred date and time
Second option date and time
Number of guests
The Lunar Lodge or Saunaverse
Additional information (accessibility/concessions)
Group booking policy
Any person making a group booking of six or more needs to read and confirm the group booking policy as outlined below and forward our sauna etiquette to their guests (this will be provided once booking is confirmed).
1. The cancellation period for a booking of over 6 people is 7 days. If you are within that period when receiving this email please contact us immediately.
2. The sauna and facilities are alcohol free and we reserve the right to refuse entry to anyone who appears tipsy.
3. All Sauna guests are to be respectful of other customers using the facilities. We specifically ask hen/stag and work events to keep this in mind when booking the Sauna as part of their event. Our sauna aims to serve the whole community. The site is for rest, rejuvenation and community connection. It is not a venue for parties.
4. Commercial or public events are not to be run at CIC without permission of our managing director. Tickets for Sauna sessions cannot be sold for more than the price at purchase. If you are running an event as a host, you must inform us. We reserve the right to cancel your bookings without a refund inside of the cancellation period if this term is not met.
5. If you have booked multiple single bather sessions: YOU MUST CANCEL/RESCHEDULE EACH SESSION INDIVIDUALLY. Cancelling one session does not cancel multiple sessions. If you contact us after the cancellation period about wanting/meaning to cancel more sessions, you will not get a refund. We are a nonprofit and losses such as this can have a serious effect.
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How Do I Cancel My Booking?
Sign in to your account.
Select Timetable from the main menu.
Select the relevant date and time.
Select the booked session you would like to cancel.
Select cancel.
If I Cancel My Booking Will I Receive a Refund?
If you can no longer attend your booking, you can cancel up to 24 hours before the session start time and receive a full refund.
Any later than that and we are unable to issue a refund or reschedule the session.
Refunds can take up to 5 working days depending on your bank.
First visit Hackney
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Hackney Wick Sauna Baths @ The Baths, 80 Eastway, Hackney Wick, E9 5JH (Click for directions)
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Hackney Sauna
The sauna is closed on Mondays for regulars sessions. We do however offer this space for private events.
Then we have sessions from*:
•Tuesday 2pm-9:30pm
•Wednesday to Friday 7am-9:30pm
•Saturday, Sunday 8am-9:30pm
•Open on Bank Holidays
*last session running from 8pm
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Hackney Sauna
Single Bather 7am and Morning Drop in (1h) £9.5
Wednesday to Friday 7am-11am
Single Bather Weekdays (1h30min) £11
Tuesday 2pm-4pm
Wednesday to Friday 12pm-4pm
Single Bather Evenings & Weekends (1h30min) £16.50
Tuesday to Friday 6pm-9:30pm*
Saturday and Sunday 8am-9:30pm*
(*last session running from 8pm)
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-Swimwear
-Shower Gel
-Towel to sit on in the sauna
-Towel to dry off after plunge/shower
-Pools sliders/ flip flops
-Water bottle
-Plastic bag for taking home wet belongings
-Bathrobe (for using toilet and cafe facilities)
-Sauna hat (optional)
Due to new council and safety regulation, we do not permit the use of home-brought essential oils! Please ask at reception for more information.
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Please refer to our Sauna Etiquette Page for more info on etiquette.
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After much thought, we have decided not to allow the use of essential oils in our sauna.
We have reached this decision due to several factors that impact the safety, well-being, and overall experience of our community:
Quality Control: Unfortunately, we cannot make sure what is the quality and source of the essential oils brought in by individual customers. This is a potential risk to others in the sauna, as the purity and safety of these oils cannot be guaranteed.
Excessive Usage: We were not able to check how much essential oil was being added at once. Adding too much can create an overpowering and uncomfortable atmosphere for other members.
Allergy Concerns: We want to prevent the risk of allergic reactions. Without aromatherapy training, most customers did not know what essential oils could cause allergic reactions in others.
Fire Hazards: On several occasions, the essential oils were put directly on the sauna rocks without previously diluting them. This could cause a fire and affect the safety of our facility and all individuals within it.
Our trained practitioners can still use essential oils during their rituals, maintaining a secure and controlled environment.
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Email address:
First visit Stratford
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Stratford Sauna @ Lighthouse and Gardens, Garden entrance on Penny Brookes Street, Stratford, London E20 1BL (Click for directions)
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Stratford Sauna
we have the following opening hours:
•Monday to Tuesday 3pm-9:30pm*
•Wednesday to Friday 7am-9:30pm*
•Saturday, Sunday 9am-9:30pm*
•Open on Bank Holidays
*Last session is a one hour session from 20.30
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Stratford Sauna
The price of the sessions vary (all sessions are 1h30min long):
Single Morning/Afternoon Drop-in (1h)
Wednesday to Friday: 7am-1:00pm
(*last session running from 12pm)
Single Bather Weekdays (1h30min) £11
Monday, Tuesday: 3pm-6:30pm
Wednesday to Friday: 1pm-6:30pm
(*last session running from 5pm)
Single Bather Evening drop-in (1h) £11
Monday to Sunday 8:30pm
Single Bather Evening & Weekends (1h30min) £16.50
Monday to Friday: 7pm-9pm
Saturday and Sunday: 9am-9pm
(*last session running from 7pm)
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-Swimwear
-Shower Gel
-Towel to sit on in the sauna
-Towel to dry off after plunge/shower
-Pools sliders/ flip flops
-Water bottle
-Plastic bag for taking home wet belongings
-Bathrobe (for using toilet and cafe facilities)
-Sauna hat (optional)
Due to new council and safety regulation, we do not permit the use of home-brought essential oils! Please ask at reception for more information.
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Due to council limits, on this site nudity is not permitted above the waist for bikini top wearers.
Please refer to our Sauna Etiquette Page for more info on etiquette.
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After much thought, we have decided not to allow the use of essential oils in our sauna.
We have reached this decision due to several factors that impact the safety, well-being, and overall experience of our community:
Quality Control: Unfortunately, we cannot make sure what is the quality and source of the essential oils brought in by individual customers. This is a potential risk to others in the sauna, as the purity and safety of these oils cannot be guaranteed.
Excessive Usage: We were not able to check how much essential oil was being added at once. Adding too much can create an overpowering and uncomfortable atmosphere for other members.
Allergy Concerns: We want to prevent the risk of allergic reactions. Without aromatherapy training, most customers did not know what essential oils could cause allergic reactions in others.
Fire Hazards: On several occasions, the essential oils were put directly on the sauna rocks without previously diluting them. This could cause a fire and affect the safety of our facility and all individuals within it.
Our trained practitioners can still use essential oils during their rituals, maintaining a secure and controlled environment.
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Email address:
First visit Peckham
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Hackney Wick Sauna Baths @ The Baths, 80 Eastway, Hackney Wick, E9 5JH (Click for directions)
Stratford Sauna @ Lighthouse and Gardens, Garden entrance on Penny Brookes Street, Stratford, London E20 1BL (Click for directions)
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Hackney Sauna
The sauna is closed on Mondays for regulars sessions. We do however offer this space for private events.
Then we have sessions from*:
•Tuesday 2pm-9:30pm
•Wednesday to Friday 7am-9:30pm
•Saturday, Sunday 8am-9:30pm
•Open on Bank Holidays
*last session running from 8pm
Stratford Sauna
we have the following opening hours:
•Monday to Tuesday 3pm-9:30pm*
•Wednesday to Friday 7am-9:30pm*
•Saturday, Sunday 9am-9:30pm*
•Open on Bank Holidays
*Last session is a one hour session from 20.30
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Hackney Sauna
Single Bather 7am and Morning Drop in (1h) £9.5
Wednesday to Friday 7am-11am
Single Bather Weekdays (1h30min) £11
Tuesday 2pm-4pm
Wednesday to Friday 12pm-4pm
Single Bather Evenings & Weekends (1h30min) £16.50
Tuesday to Friday 6pm-9:30pm*
Saturday and Sunday 8am-9:30pm*
(*last session running from 8pm)
Stratford Sauna
The price of the sessions vary (all sessions are 1h30min long):
Single Morning/Afternoon Drop-in (1h)
Wednesday to Friday: 7am-1:00pm
(*last session running from 12pm)
Single Bather Weekdays (1h30min) £11
Monday, Tuesday: 3pm-6:30pm
Wednesday to Friday: 1pm-6:30pm
(*last session running from 5pm)
Single Bather Evening drop-in (1h) £11
Monday to Sunday 8:30pm
Single Bather Evening & Weekends (1h30min) £16.50
Monday to Friday: 7pm-9pm
Saturday and Sunday: 9am-9pm
(*last session running from 7pm)
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-Swimwear
-Shower Gel
-Towel to sit on in the sauna
-Towel to dry off after plunge/shower
-Pools sliders/ flip flops
-Water bottle
-Plastic bag for taking home wet belongings
-Bathrobe (for using toilet and cafe facilities)
-Sauna hat (optional)
Due to new council and safety regulation, we do not permit the use of home-brought essential oils! Please ask at reception for more information.
-
Please refer to our Sauna Etiquette Page for more info on etiquette.
-
After much thought, we have decided not to allow the use of essential oils in our sauna.
We have reached this decision due to several factors that impact the safety, well-being, and overall experience of our community:
Quality Control: Unfortunately, we cannot make sure what is the quality and source of the essential oils brought in by individual customers. This is a potential risk to others in the sauna, as the purity and safety of these oils cannot be guaranteed.
Excessive Usage: We were not able to check how much essential oil was being added at once. Adding too much can create an overpowering and uncomfortable atmosphere for other members.
Allergy Concerns: We want to prevent the risk of allergic reactions. Without aromatherapy training, most customers did not know what essential oils could cause allergic reactions in others.
Fire Hazards: On several occasions, the essential oils were put directly on the sauna rocks without previously diluting them. This could cause a fire and affect the safety of our facility and all individuals within it.
Our trained practitioners can still use essential oils during their rituals, maintaining a secure and controlled environment.
-
Email address:
First visit Bermondsey
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Innervisions Alchemy @ Unit 1, Ilderton Wharf, Rollins Street, SE15 1EP (Click for directions)
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Bermondsey Sauna
We are currently running*:
Monday 14.00 - 21.00
Thursday 14.00 - 21.00
Friday 09.00 - 21.00
Saturday 08.00 - 21.30
Sunday 08.00 - 21.30
*Last sessions running from 20.00
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Weekday 1h Waged Price £10
Weekday 1h Unwaged Price £6
Weekend 1h30m Waged Price £15
Weekend 1h30m Unwaged Price £10
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-Swimwear
-Shower Gel
-Towel to sit on in the sauna
-Towel to dry off after plunge/shower
-Pools sliders/ flip flops
-Water bottle
-Plastic bag for taking home wet belongings
-Bathrobe (for using toilet and cafe facilities)
-Sauna hat (optional)
Due to new council and safety regulation, we do not permit the use of home-brought essential oils! Please ask at reception for more information.
-
Please refer to our Sauna Etiquette Page for more info on etiquette.
-
After much thought, we have decided not to allow the use of essential oils in our sauna.
We have reached this decision due to several factors that impact the safety, well-being, and overall experience of our community:
Quality Control: Unfortunately, we cannot make sure what is the quality and source of the essential oils brought in by individual customers. This is a potential risk to others in the sauna, as the purity and safety of these oils cannot be guaranteed.
Excessive Usage: We were not able to check how much essential oil was being added at once. Adding too much can create an overpowering and uncomfortable atmosphere for other members.
Allergy Concerns: We want to prevent the risk of allergic reactions. Without aromatherapy training, most customers did not know what essential oils could cause allergic reactions in others.
Fire Hazards: On several occasions, the essential oils were put directly on the sauna rocks without previously diluting them. This could cause a fire and affect the safety of our facility and all individuals within it.
Our trained practitioners can still use essential oils during their rituals, maintaining a secure and controlled environment.
-
Email address:
Accessibility
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See more info on Accessibility Page
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See more info on Accessibility Page
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Hackney Baths Sauna
The nearest station is Hackney Wick (step free access, 9 minute walk)
The nearest bus stops are Bus stop P (Buses 236, 276, 388, N26) - 30 sec walk;
and bus stop Hackney Wick (Buses 236, 276, 388, N26) - 30 sec walk.
If you are cycling to our location, please be aware that we have no secure bike lock on the premises.
Stratford Sauna
The nearest station is Stratford International (step free access, 1 minute walk).
Bus stops in front of Lighthouse and Gardens: 97
Bus stops on International Way: 108, 308, 339, N205
From Stratford Station it is a 14 minute walk.
If you are cycling to our location, we have a bike lock with 8 spaces: as you come in through the gate, immediately on your left in the community garden space.
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Hackney Baths Sauna
The parking around the Baths is permit holders only.
We do not have parking at The Baths.
Stratford Sauna
You can leave your car at Stratford Westfield car park for their daily prices. Our site entrance is on Penny Brookes St which is a 6 minute walk away from the parking.
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Any one requiring a companion in the capacity of a caring assistant can email us to apply for a free assistant ticket
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Please be aware the weather may be cold or rainy - sometimes we might have infrared heaters for warmth outside (and of course, you can take shelter in the saunas) but it is advisable to bring warm, dry clothes with you.
Concessions and Discounts
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Please find all information on concessions on our Concessions Page
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We do not offer concession prices for walk-in sessions. Concession rates are only available when booked in advance of the session, online.
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Below is the code to give you £5 off CIC Sauna at Hackney Baths on Ecstatic Dance days:
ECSTATICSAUNA
When booking a session via our website, use this code when prompted at Payment.
You can use this code one time only. After that, you can use this code, verbally on site with crew on the day of the event to gain the discount.
It is possible we may be fully booked on busy days.
If you wanted to secure a booking for that day, and you’ve already used the code online, you will need to pay full price for the session.
Regulars Club (Membership)
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For £20 a month you can get:
50% off sauna entry
Applicable for all standard single bather entries : morning drop in, weekdays, weekends, evenings.
15% off private hire
For birthdays and small gatherings in the Five-person private sauna at Hackney.
Members’ slots for peak times
On our busier times, we leave 3 slots available just for members: available on Tuesdays, Wednesdays, Thursdays & Fridays at 6pm & 8pm as well as Saturdays and Sundays all day!
**All memberships applicable to Hackney and Stratford sites only!
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£20/month
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You can receive a free membership that offers 50% off communal sessions weekdays 8am-2pm.
Who can benefit?
Students and/or those on universal credit/tax credits/job seekers/housing benefit.
If you are on disability benefits, our 50% offer extends to all sessions!
Read more on our Concessions Page
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If you want to cancel your membership - no problem!
You can email us at info@community-sauna.co.uk with your request.
You’ll just be charged for the remaining month, and your membership will be inactivated at the end of that period.
If you choose to cancel your membership within the first month of joining, you will be charged for the following month's fee.
We do not offer a pro rata refund mid period.
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Please scroll through our Regulars’ Club Page for more information on how the membership works.
Children, Family and Pets
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The Community Sauna CIC welcomes the presence of children over 5 years old, however anyone under the age of 16 must be accompanied by an appropriate adult inside the sauna.
When children are accompanied by an appropriate adult it must be observed that we do not offer a childminding service and that the child/children must be supervised by a parent at all times, failure to do so will result in them being asked to leave the premises.
There is currently no concession for children.
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Guardian of a baby, who is not attending the sauna, can have a second guardian tag team with them on the same ticket (so that one of you can attend the sauna).
Both guardians are not to use the sauna at the same time as one guardian will be with the child while the other uses the sauna.
We do not have a dedicated space for guardians and children, however there is a garden space next to the sauna that can be used.
Please have both guardians sign in and inform staff at reception.Please note we are not encouraging babies to go in the sauna (whilst some cultures practice this) - the onus of this session is on parents switching between going in the sauna and being with the babies in the adjacent spaces.
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Every Wednesday 11am-1pm at Hackney Wick Community Sauna Baths.
A swimming community supporting mums to boost their mental and physical health. Baby-sitting exchange that allows for both mums and babies to feel safe and held throughout the sauna experience.
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Guide/assistant dogs are welcome on site.
We advise not bringing dogs or any pet to the sauna.
You may be asked to remove the pet from the premises if necessary, which could result in you missing out on your session.
Facilities and services
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We do not have ice plunge pools.
We have plunges, barrels, tubs and a water cooling system that brings the plunges down to 6° in winter and around 10-12° in summer. You do not need to book for those. They will be shared among the guests at the sauna.
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Check out available treatments on our Treatments Page
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Lockers are available on site. You will need to bring your own padlock.
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Please report your lost property via the form below. We will contact you by email if your item is found.
Due to the sheer volume of lost property we accumulate, I strongly suggest that you come into the Sauna and ask the crew on site to look for you.
If not found or claimed:
•Clothes, towels and water bottles are donated to charity after three weeks.
•Jewellery, wallets, headphone etc are held on to for three months.
Other
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Those are all operated by The Baths. If you would like any information on The Baths please email:
We can only help you with Sauna enquiries.
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Please look on our Work with us page for any available roles.
We currently have no roles available, though we are happy to receive CVs in case anything becomes available in the future.
Please email info@community-sauna.co.uk with your CV and why you are interested to join Community Sauna.